COVID-19

We are looking ahead and looking after you.

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As travelers we ask ourselves, how far can we see? From time immemorial, which began in Africa, humans have looked to the horizon for answers or at least clues as to what is coming next. How far out can we see? What is beyond what we can see? Who else sees it? What are the risks to get there? What do I need to take with me to keep my family safe? What adventures await me to shape my great life story?

The truth is, there has always been the great unknown. Life is a risk. Getting in a car is a risk. At Metamo, we embrace the unknown but temper our quest for adventure and new horizons with a well thought out plan to keep you at the center of everything we do to keep you safe, happy, and expanding your horizons.

We are very sensitive to this time of uncertainty and the tremendous impact Covid-19 has had on our lives. We refer to the Center for Disease Control recommendations as a standard for all COVID-19 protocols and actively work to exceed those recommendations. From Metamo guides to the staff at our curated accommodations, rigorous hygiene and health standards have been implemented including intensive and ongoing training for everyone involved with your journey.

All of the countries we visit in Africa have received the World Travel & Tourism Council’s Safety Stamp

COVID-19 Booking Policies

At Metamo your trust in us is not taken for granted. We have adapted our policies to allow for more flexibility which includes following:

 

Refund Schedule

  • If you must cancel your trip for any reason 120 Days or more before the start of your journey we refund your 20% Deposit (with the exception of our $500 administration fee on our Classic Journeys and our $1,000 fee on our Custom Journeys).
  • If you must cancel for any reason between 119 days and 60 days before your trip, you will be issued a Metamo Travel Credit for 100% of your Journey cost to be used by December 31st, 2021.
  • If you are forced to cancel due to the U.S. Department of State or Destination Country COVID-19 travel restrictions 59-30 days before your journey begins (for the reasons outlined below) you will be issued a Metamo Travel Credit for 100% of your Journey cost to be used by December 31st, 2021.
  • If you are forced to cancel 29 days or fewer before your journey begins, we will make every attempt to recoup what money we can for you from our travel partners and agents.

Free Upgrade to Private Journey

The first party to book a Metamo Classic Journey on our calendar reserves the space for themselves exclusively on those dates (2 person minimum).

Travel Credit

You will receive a Metamo Travel Credit valid through December 31, 2021 for these COVID-19 related reasons only when the government of your country of residence or the government(s) of the destination country and/or countries issues any of the following restrictions:

  • Level 4 Do Not Travel Global Health Advisory or a Level 4 Do Not Travel due to COVID-19 for the destination(s) your Metamo itinerary goes to.
  • The Government of your country of residence restricts all but essential travel
  • The Government in the country you are traveling to prohibit you from traveling to it because of quarantine or related requirements.
  • Your international flight(s) was/were canceled and no alternative routing is available in order for you to reach your destination(s).

Important Notes

  • Metamo Travel Credits are non-transferable and non-refundable.
  • Metamo reserves the right to update its rates for new bookings.
  • Clients are responsible for all non-refundable airfare and fees, travel, health, and other insurance costs, and all related costs.
  • All other standard terms and conditions apply to the booking including our cancellation policy.
  • These and other Metamo Terms & Conditions are subject to change and can be modified at any time without notice.
  • Trip cancellation insurance is strongly recommended.

Recap of Rollover Policy

120+ days prior to travel: 20% Deposit returned with the exception of a $500 per person administration fee.

119-60 days prior travel: Metamo Travel Credit towards future travel and valid through December 31, 2021.

59-30 days prior to travel: Metamo Travel Credit towards future travel and valid through December 31, 2021 for COVID-19 related reasons only meeting the outlined criteria above.

29-0 days prior to travel: No rollovers possible. We will make every attempt to recoup what money we can for you from our travel partners and agents.

Your request to rollover your Metamo journey to a later date must be made in writing prior to the deadlines outlined above. Failure to notify us by the stated strict deadlines will forfeit your ability to rollover your Journey and Metamo’s standard Cancellation Penalties will automatically go into effect.

How To Limit Your Risk

Choose international flights with as few connections as possible and select airlines who space out their seating, have fewer seats, require protective gear of the flight attendants, and who practice thorough cleaning of their airplanes.

Limit the number of National Parks & Reserves you visit opting for longer durations in select lodges within/near the parks and reserves on a Metamo Custom Journey.

Select a Metamo Classic Private Journey and travel with your family and/or friends.

Choose a Metamo Custom Journey to arrange stays in establishments exclusively for your party.

Additional Resources

U.S. Department of State

COVID-19 Country Specific Information

World Health Organization

Air Travel Advice | Questions & Answers

World Health Organization

Homepage of the Regional Office for Africa

Centers for Disease Control and Prevention

COVID-19 Travel FAQs

Centers for Disease Control and Prevention

Travel During COVID-19

International Air Transport Association

Air Transport & COVID-19

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